Payment Methods:

What payment methods do you accept?
We accept payments through credit/debit cards, PayPal and bank transfers.

Order Processing and Shipping:

How long will it take for my order to be processed and shipped? Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Shipping times vary depending on your location and shipping method chosen at checkout.

How much does shipping cost?
We offer standard shipping for €5 flat for all orders below €50. For orders above €50, we offer free shipping.

Can I track my order?
Yes, you will receive a tracking number via email once your order has shipped

Returns and Exchanges:

What is your return policy?
We offer a 15-day return policy for all products purchased on our website. Items must be returned in their original condition and packaging, and customers are responsible for return shipping fees.

Do you offer exchanges?
Yes, we offer exchanges for products of the same value. Customers are responsible for shipping fees for returning the original product.
Product Information:

What should I do if my order arrives damaged or defective?
Please contact our customer service team within 48 hours of receiving your order with photos of the damage or defect, and we will provide a solution.

Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions to our customers. Sign up for our newsletter to stay updated on our latest deals and offers.

How do I apply a discount code to my order?
Discount codes can be applied at checkout in the "discount code" field.

Do you offer international shipping?
Unfortunately, we do not offer international shipping at this time.

Customer Service:

What are your customer service hours?
Our customer service team is available Monday-Friday from 8:00 AM to 6:00 PM.

How can I contact customer service?
You can reach our customer service team by email or phone. Contact information can be found on our website.

What is your privacy policy?
You can find our privacy policy on our website, which outlines how we collect, use, and protect customer information.